Please contact us at firstname.lastname@example.org before returning any items.
You can return the product within 14 days of delivery. The product must be in new condition. If the product is ruined or used the product shall not be refunded. Make sure to include contact information and invoice number with the return, and if possible, please provide us with a tracking number.
We recommend that you get a receipt and tracking number for the return from the shipping service, as it makes it easier to follow the return shipment if needed.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
We recommend that you get a trackable shipment. We don't guarantee that we will receive your returned item.
Our policy lasts 14 days from the product is delivered. If 14 days have gone by since the delivery, unfortunately, we cannot guarantee you will get a refund or exchange. To be eligible for a refund, your item must be unused and in the same condition that you received it.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed and automatically applied to your original method of payment. Depending on your bank and payment method it may take some time before your refund appears in your bank account.
If you haven't received a refund yet, first check your bank account again. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not been able to locate your refund, please contact us at email@example.com.
We only replace items if they are defective or damaged. If you need to exchange an item, please get in touch with us at firstname.lastname@example.org or through our contact page.
We reserve the right to modify our terms and conditions at any time, so please review them frequently.
Changes and clarifications will take effect immediately upon their posting on our website.
If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.